Reservation Process

1. Use our handy online reservation form to request the reservation in Villa Catalina;
2. One of our friendly agents will reply, typically via email, to your reservation request where they will confirm availability and pricing;
3. To guarantee a reservation, we require a 50% rental deposit, execution of our rental agreement and providing us with a security deposit. These must be received within seven (7) days of your reservation request;
4. Once the deposit and executed agreement is received, we will confirm the reservation via email and provide an electronic receipt of your payment. We will also introduce you to the assigned supervisor of the Property who will help you with any additional details related to the reservation. Please retain this information for your records;
5. The remaining fees due for the villa rental will include any applicable food/beverage costs, taxes, ground transportation (if requested) and a mandatory staff gratuity. These remaining fees are due 45 days prior to your arrival date.
6. If we do not receive your initial deposit, rental agreement or final payment as specified we reserve the right to cancel your reservation and retain all funds paid.

CONDITIONS OVERVIEW

The following is an overview of our complete terms and conditions, which are contained in a Rental Agreement you will be required to execute as part of the reservation process. The written and executed Rental Agreement will take precedence over this overview in case of any dispute.

Currency

All charges and payments are in U.S. dollars. Wire transfer, traveler’s check, money order, cashier’s check, personal check, or Visa, MasterCard, American Express are the only acceptable forms of payment. Full payment for all incidental expenses, including food and alcohol, are required before check-out.

Gratuities

The staff members at Villa Catalina are all exceptionally hard working and dedicated to your total enjoyment, satisfaction and relaxation during your vacation with us. To help compensate them for their extraordinary efforts, We require a minimum gratuity, shown on your invoice, to be paid at the start of your stay with us. We charge this in advance to help you budget all anticipated expenses in advance.

Check-In / Check-Out

Check in time is 3:00pm on the day of arrival and check out is 11:00am on the date of departure unless special arrangements are made with we in advance.

External Service Providers

As a courtesy to our clients, we provides access to external service providers including, but not limited to, local ground transportation, spa services, entertainment and excursions. You should understand that we are bound by agreements with these service providers to collect payments in advance for selected services. However, we as no authority over the actual pricing of these services and makes no warranty, written or implied, as to the actual fees you will be charged at the time the services are utilized. As an additional courtesy, we will make reasonable efforts to inform you of any significent price changes but changes in those prices will not terminate, cancel or modify your reservation commitment.

Waiver and Release from Liability

YOU WILL BE REQUIRED TO EXECUTE A WAIVER AND RELEASE FROM LIABILITY AS PART OF THE RESERVATION PROCESS.  As an overview, all guests in Villa Catalina will be required to waive and release, indemnify, hold harmless and forever discharge the Property owner, managment company and their respective owners, agents, staff, employees, officers, directors, affiliates, successors and assigns, of and from any and all claims, demands, debts, contracts, expenses, causes of action, lawsuits, damages and liabilities, of every kind and nature, including any claims of owner or employee negligence, whether known or unknown, in law or equity, that you ever had or may have, arising from or in any way related to participation in any of the events or activities, and for the duration of the stay at the Property, conducted by, on the premises of, or for the benefit of, the Property provided that this waiver of liability does not apply to any acts of gross negligence, or intentional, willful or wanton misconduct.

Special Events

Weddings and other special events will involve bringing in outside services such as caterers, bartenders, cooks, musicians, servers, etc. at the sole discretion of we. All special events must be arranged through the management company and additional fees paid prior to the special event. The exact pricing for the coordination of these special events depends upon the event itself and will be quoted as requested and prior to your reservation commitment. Additional contractual arrangements may also be necessary.

Refunds & Cancellations

Once reservations have been confirmed, all monies are committed to the rental and no cash refunds are available. we will provide 80% credit of these monies for up to one (1) year providing a cancellation is received no less than 70 days prior to arrival, after which time no credit will be provided. However, 100% of any security deposit will be refunded upon any cancellation prior to arrival.

A full refund is available if the villa is determined by the management company to be unrentable due to some unforeseen circumstances. For peace of mind, we highly recommend you purchase trip cancellation insurance from your travel agent or broker.